Sugarmama Privacy Policy
At Sugarmama, your privacy is of utmost importance to us. We are committed to ensuring the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when using our platform.
1. Personal Information: We may collect personal information from you, including but not limited to your name, email address, and other identifiable data. This information is used to personalize your experience and provide the best possible support.
2. Data Security: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
3. Third-Party Partners: We may work with trusted third-party partners to provide additional services or features. Rest assured that we only collaborate with reputable partners who share our commitment to privacy.
4. Usage Data: We may collect non-personal data about your interactions with our platform, such as the pages visited or the frequency and duration of your sessions. This information is used to improve our services and enhance your overall experience.
5. User Content: We collect the data you submit when you contact customer support, submit responses to a survey, provide reviews or otherwise engage with us. User content may include photographs, or audio or video recordings submitted by you in connection with a customer support request and may also include Health and Well Being Information as described above.
Some of the Personal Information requested from you is required in order for you to use our Services. If you do not wish to provide such Personal Information, you are not obligated to, but as a result we may not be able to provide the particular Service to you. However, some of the Personal Information requested from you is optional. This means that you can elect not to provide it to us and you will still be able to use the Service.
5. Cookies and Tracking Technologies: Our website may use cookies and similar technologies to enhance user experience and collect data about your usage patterns. You have the option to disable cookies in your browser settings.
How We Use Your Information
We may use your information, including Personal Information, for various reasons depending on the information provided and your relationship with us. For instance, we may use your information in the following ways, or as otherwise disclosed to you:
To provide you with Services: We use your information to provide you with the Services. For instance, to establish, administer and manage your account.
We may also use your Personal Information, including your Health and Well Being Information, to provide you with specific features of the Services that you request.
To Communicate With You: We may contact you via email, push notification or other means with critical user or service updates, with transactional messages, to inform you of technical issues or other information important to support the Services.
We may also contact you for purposes of customer engagement and support (including to receive feedback and comments from you about the Services and inquire about any features you would like to see in future versions).
We will contact you to send you marketing communications, ask for your satisfaction rate, or to offer you upgrades, promotions and additional products (our products or third parties’ products) that you may be interested in.
Our lawful basis for processing your Personal Information for these purposes is the performance of our contract with you and/or our legitimate interests in providing you with such communications. You may opt-out of receiving non-service messages at any time by contacting us via email at info@sugarmama.health
For analytics purposes: We may use your Personal Information to evaluate your usage, preferences, and trends for statistical and analytical purposes which we may use for marketing purposes, operations and product development. We may also use it to improve the user experience and customize, measure and improve our Services and content.
Our lawful basis is our legitimate interests in understanding, customizing and improving our Services.
To engage in marketing and advertising: We may use your Personal Information to market to you and for advertising purposes. This may include sending emails, text messages, push notifications, or other communications and marketing or advertising products, services, features, offers, promotions, news, and events.
Our lawful basis is our legitimate interests in engaging in such marketing and advertising and to grow our business. You may opt-out of receiving non-service messages at any time by contacting us via email at info@sugarmama.health.
For compliance with law: To enforce our rights and manage our business, we may use your Personal Information to carry out our obligations, enforce our rights and manage our business, including to enforce the Terms of Service, or any other agreement between you and us.
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We may also use your Personal Information to prevent activity we determine to be potentially illegal or contrary to our terms of service, or as permitted or required by law, including for auditing, fraud and security monitoring purposes.
Our lawful basis is the performance of our contract with you and/or compliance with our legal obligations and/or our legitimate interests in managing our business and detecting and preventing illegal or impermissible activity and monitoring security.
To Whom We Disclose Your Information
We may disclose your information, including Personal Information, to unaffiliated entities or permit them to access your information. For example:
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To provide the Services and operate and promote the Services. For example, if ee employ or engage other companies and people to perform tasks on our behalf, we may need to share your Personal Information with them to provide the Services to you, to respond to your technical support questions, to provide customer support, or to otherwise assist us with providing the Services. For example, when you submit a question We may also disclose your Personal Information to providers when we promote our business, including for marketing and advertising purposes, and to conduct audience engagement and analytics related to the Services.
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As otherwise described to you or with your consent. We may disclose your Personal Information to unaffiliated entities as otherwise described to you or with your consent.
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In connection with a business transaction: If Sugarmama or any of its affiliates, subsidiaries or lines of business is merged, acquired, divested, financed, sold, disposed of or dissolved, including through merger, consolidation, sale or divestiture of assets, any information collected pursuant to this Privacy Policy, including Personal Information we may possess about you, may, in whole or in part, be sold, disposed of, transferred, divested, or otherwise disclosed as part of that transaction or proceeding.
Retention of Your Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. To determine the appropriate retention period for your Personal Information, we will consider the amount, nature, and sensitivity of the Personal Information, the potential risk from unauthorized use or disclosure, the purposes for which we process Personal Information and whether we can achieve those purposes through other means, and applicable legal requirements.
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You may delete your account and erase your Personal Information at any time by contacting us at info@sugarmama.health. Please note that if you choose to do this, your Personal Information.
Information Security
We believe that the largest threat to security and privacy is that someone could get your device and account information. You can help keep your Personal Information secure by properly selecting and protecting passwords, not sharing passwords with others, and preventing others from using your mobile device, laptop or other devices that can access the Services.
Links
Although the Services may contain links to other websites or services, we are not responsible for the privacy policies and/or practices on those websites or services. The information practices of those websites or services are not covered by this Privacy Policy. You should read the privacy policy stated on that website or service before sharing your Personal Information with any websites or services. We are not responsible for the privacy policies or other sites and encourage you to read their privacy policies.
7. Age Restrictions: Our platform is intended for users who are 18 years of age or older. We do not knowingly collect data from individuals under the age of 18.
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8. User Consent: By using our platform, you consent to the terms outlined in this Privacy Policy and agree to the collection and processing of your data as described herein.
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10. Updates and Changes: We may update this Privacy Policy from time to time. Any modifications will be effective immediately upon posting on our website. Please check this page periodically for any updates.
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11. Contact Us: If you have any questions, concerns, or requests regarding your data and our privacy practices, please don't hesitate to contact us at info@sugarmama.health
By using Sugarmama's platform, you acknowledge and agree to the terms of this Privacy Policy. We encourage you to review this policy carefully to understand how your personal information is handled and protected. Together, we aim to create a secure and empowering environment for all users within the femtech domain.